UK Service Terms and Conditions

These service terms and conditions set out the basis on which we provide our services to customers in the United Kingdom. By making a booking, confirming an appointment, or otherwise instructing us to carry out work, you agree to be bound by these terms. Please read them carefully before placing an order or scheduling a service. If you do not agree with any part of these terms, you should not proceed with the booking.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “customer” refers to the person, business, or organisation requesting the service. These UK service terms apply to all standard service bookings unless we have agreed otherwise in writing. Any special conditions agreed for a particular job will apply only to that job and will not affect the rest of these terms unless expressly stated.

These terms are designed to provide clarity around the booking process, payments, cancellations, liability, waste handling, and the legal framework that governs our services. They are intended to be fair and commercially reasonable while protecting both parties. We may update these terms from time to time, and the version in force at the time of your booking will apply to that booking unless a change is required by law.

Booking process

A booking may be made by telephone, email, online form, or any other method we make available. A request for service is not confirmed until we have accepted it and, where relevant, received any required deposit or prepayment. We may ask for information needed to complete the booking, including the service address, access details, the type of work required, preferred dates, and any special instructions that may affect the service. It is your responsibility to provide accurate, complete, and up-to-date information.

If the information provided is incomplete or inaccurate, we may need to revise the quoted price, adjust the scheduled time, or cancel the booking where delivery of the service would be impractical or unsafe. Any estimate or quotation provided before inspection is based on the information available at the time and may change if the scope of the service changes. A booking confirmation may be issued by message, email, invoice, or other written means, and that confirmation will normally set out the date, time, and key service details.

Payments and charges

Unless agreed otherwise in writing, payment is due in full upon completion of the service or at the time specified in the booking confirmation. In some cases, we may require a deposit or partial advance payment to secure the appointment, to cover materials, or to reserve labour. All prices are stated in pounds sterling and, where applicable, may be subject to VAT or other lawful taxes. Any additional costs arising from changes in scope, extra materials, waiting time, difficult access, or delays caused by the customer may be charged in addition to the original price.

We may charge reasonable fees for failed collection, aborted visits, or services that cannot be completed because the site is inaccessible, unsafe, or not ready when we arrive. If payment is not made when due, we reserve the right to suspend further services, cancel future bookings, and recover any unpaid sums together with lawful recovery costs. Nothing in these terms affects your statutory rights or any mandatory protections that apply under UK law.

Where payment is made by card, bank transfer, direct debit, or another payment method, you confirm that you are authorised to use that payment method and that sufficient funds or credit are available. If a charge is reversed, disputed without reasonable grounds, or otherwise not honoured, you may be liable for any associated bank or administrative charges to the extent permitted by law.

Cancellations, rescheduling, and missed appointments

You may cancel or reschedule a booking by giving us reasonable notice. If you cancel within a period stated in the booking confirmation, or if no period is stated then within a reasonable time before the appointment, we may retain all or part of any deposit to cover administrative costs, time reserved, or non-refundable expenses already incurred. Where work has already begun, you may remain responsible for the full cost of work completed up to the point of cancellation, together with any materials already ordered or used.

If you are not present at the agreed time, fail to provide access, or otherwise prevent us from carrying out the service, we may treat the appointment as a failed visit and charge a reasonable fee. We will try to be flexible where delays or cancellations are caused by factors outside your control, but this cannot be guaranteed. We may also cancel or postpone a booking due to illness, severe weather, safety concerns, supply issues, equipment failure, or other events beyond our reasonable control.

If we need to cancel or reschedule, we will use reasonable efforts to notify you as soon as practicable and to offer a new appointment where possible. Our liability for cancellation is limited to refunding any amounts paid in advance for work not carried out, except where a different remedy is required by law.

Service standards and customer responsibilities

We will provide the service with reasonable care and skill, using suitable personnel, tools, and materials for the type of work booked. You agree to ensure the site is safe, accessible, and ready for the service at the agreed time. This includes providing access to the relevant area, clear working space where needed, and any utilities or permissions reasonably required for us to complete the work. You must also tell us about any known hazards, restrictions, fragile items, hidden services, or special handling requirements before the service begins.

If our team is asked to work in conditions that are unsafe, unsanitary, or materially different from what was described at booking, we may suspend the service until the issue is resolved, or we may refuse to continue if proceeding would be unreasonable. Any delay caused by the customer, by third parties on the site, or by inaccurate information may result in extra charges. You are responsible for obtaining any permission, licence, building access, landlord consent, or other authorisation needed for the service unless we expressly agree to obtain it.

Where your instructions change during the job, we may revise timings, costs, and required materials accordingly. Any advice we provide about the service is given in good faith, but it is your responsibility to decide whether the service is suitable for your needs, especially where the result depends on the condition of existing materials, fixtures, or structures.

Waste regulations and disposal

Where our work creates waste, the handling and disposal of that waste will be managed in accordance with applicable UK waste regulations and environmental requirements. You agree to cooperate with any reasonable request relating to waste segregation, storage, transfer, or disposal. Unless we expressly agree otherwise, the customer remains responsible for ensuring that waste produced on the premises can be lawfully removed and processed.

We will not remove any waste that is prohibited, hazardous, contaminated, or unsafe unless we have specifically agreed in advance and have the proper authorisation, equipment, and procedures to do so. Such materials may include, without limitation, chemicals, asbestos, clinical waste, oils, batteries, gas cylinders, electrical items subject to special handling, and other regulated substances. If restricted waste is discovered during the service, we may pause the work and ask you to arrange appropriate handling, disposal, or specialist collection.

When we transport waste, it may be transferred only to authorised facilities or licensed carriers as required by law. You must not ask us to dispose of any item in a way that would breach environmental rules, duty of care obligations, or local authority requirements. If unlawful waste is presented for removal, or if you fail to disclose the nature of the waste, we may refuse collection, charge for attendance, and report the matter where required by law. This applies equally to waste collection services, clearances, and any service that involves moving or disposing of unwanted materials.

Liability and limitations

We will take reasonable care when providing our services, but we are not responsible for damage, loss, or delay caused by matters beyond our reasonable control, including pre-existing defects, hidden faults, structural weakness, unsuitable materials, or inaccurate information provided by the customer. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

Subject to the paragraph above, our total liability for any claim arising from or in connection with a booking, whether in contract, tort, misrepresentation, or otherwise, will be limited to the amount paid or payable for the specific service giving rise to the claim. We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss of goodwill, except where such exclusion is prohibited by law. If you believe a problem has arisen, you must notify us as soon as reasonably possible and allow us a fair opportunity to investigate and, where appropriate, remedy the issue.

Any claims relating to damage must be supported by reasonable evidence and reported promptly. You are responsible for protecting valuables, fragile items, data, and surfaces that are not part of the service. Where you ask us to move or handle items, you acknowledge that some wear, movement, or minor surface disturbance may occur during normal service operations.

Guarantees, variations, and use of materials

Any guarantee, warranty, or aftercare arrangement will only apply if expressly stated in writing and may be subject to conditions such as proper maintenance, normal use, and timely reporting of issues. Unless agreed otherwise, materials supplied by us remain our property until paid for in full. If you supply materials yourself, you are responsible for their suitability, quality, and compliance with any relevant standards unless we have agreed to source them on your behalf.

We may make reasonable variations to the service where necessary due to stock availability, operational requirements, safety concerns, or to meet legal obligations, provided that any variation does not materially reduce the core service without your consent. If a variation results in an increase in cost, we will explain this before proceeding wherever reasonably possible.

These terms may be read together with the booking confirmation, quotation, invoice, or any written service specification. If there is a conflict, the booking confirmation or written specification will prevail to the extent of that conflict, followed by these terms, unless a mandatory legal rule says otherwise. This structure helps keep the service agreement terms clear and consistent across different types of jobs.

Termination and suspension

We may suspend or stop providing the service if you fail to pay on time, provide unsafe working conditions, ask us to do something unlawful, or otherwise materially breach these terms. If we terminate the booking for breach, you may still be liable for work completed, materials supplied, and reasonable costs already incurred. We may also refuse future bookings where we believe it is no longer appropriate to continue the business relationship.

You may terminate a booking in accordance with the cancellation provisions above. Ending the booking does not affect any rights or remedies already accrued by either party. Any provision intended to survive termination, including payment obligations, liability limits, waste responsibilities, and governing law, will continue to apply after the service has ended.

Nothing in this section affects your rights where we fail to provide the service with reasonable care and skill, or where you are otherwise entitled to cancel under a mandatory legal right that cannot be excluded. Where such rights apply, they will take priority over these terms.

Data, communication, and general matters

We may use the information you provide for the purpose of managing the booking, carrying out the service, issuing invoices, handling queries, and maintaining records. Communications may be sent by email, text message, phone, or another method that is reasonably appropriate for the booking. You are responsible for ensuring that your contact details remain accurate and for checking messages relating to the service.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. No failure or delay by either party in exercising any right under these terms will operate as a waiver of that right. A person who is not a party to the booking shall not have any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise in writing.

These UK service terms and conditions constitute the entire agreement between the parties in relation to the relevant service, except where a different written agreement has been made. Any changes must be confirmed in writing by both parties or in another form we accept. Verbal promises or informal understandings will not override these terms unless the law requires otherwise.

Governing law and jurisdiction

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales, unless another part of the United Kingdom’s law is required to apply by mandatory legal rules. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or connected with these terms, except where a different jurisdiction is required by law.

By proceeding with a booking, you acknowledge that you have read, understood, and accepted these terms. They are intended to support a professional, transparent, and lawful service relationship. This document should be used as a legal page for standard service operations and may be adapted to suit the nature of the work offered, provided any amendments remain lawful and consistent with consumer and business obligations.