Terms And Conditions
Clapham Carpet Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Clapham Carpet Cleaners provides professional cleaning services to residential and commercial customers in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company booking or receiving the services from Clapham Carpet Cleaners.
Company means Clapham Carpet Cleaners, the trading entity providing the services.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning or related cleaning services supplied by the Company to the Client.
Premises means the property or location where the Services are to be carried out.
Technician means an employee, contractor or representative of the Company who performs the Services.
2. Scope of Services
The Company provides professional cleaning services, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning and associated treatments such as stain removal and deodorising, subject to availability and suitability at the Premises.
The exact scope of the Services, including areas, items and specific treatments, will be agreed at the time of booking or during the pre-service inspection at the Premises. The Company reserves the right to decline to provide part or all of the Services if the Technician considers that the requested work is unsafe, unsuitable for the surface or material, or may risk damage that cannot reasonably be prevented.
3. Booking Process
3.1 Bookings may be requested by the Client via the Company’s accepted communication channels. A booking is not confirmed until it has been expressly accepted by the Company.
3.2 The Client must provide accurate information at the time of booking, including the type of Premises, approximate room sizes or number of items, access details, parking arrangements, and any known issues such as heavy soiling, stains, pet damage or water damage.
3.3 Quotations are provided based on the information given by the Client. The Company reserves the right to amend the quotation if on arrival the Technician finds that the Premises or items differ substantially from the description provided, or if additional work is requested by the Client.
3.4 Any time or date for the Services given by the Company is an estimate only. While the Company aims to arrive within the agreed time window, minor delays may occur due to traffic, weather or other circumstances beyond reasonable control. The Company will use reasonable endeavours to notify the Client in the event of a significant delay.
4. Access and Client Obligations
4.1 The Client must ensure that the Technician has safe and reasonable access to the Premises for the duration of the Services, including suitable parking where possible.
4.2 The Client is responsible for securing pets, valuables and fragile items before the Services commence. The Company accepts no liability for damage or loss to items that were not reasonably visible, disclosed or safely stored.
4.3 The Client must ensure that there is a supply of electricity and water at the Premises, where required, and that the areas to be cleaned are reasonably clear of clutter and accessible.
4.4 If the Technician is unable to gain access to the Premises, or the Services cannot reasonably be performed due to the Client’s failure to comply with these obligations, the visit may be treated as a late cancellation and a fee may be charged in accordance with clause 7.
5. Pricing and Quotations
5.1 All prices are quoted in pounds sterling and are inclusive or exclusive of VAT, if applicable, as stated by the Company at the time of quotation.
5.2 Quotations may be given as a fixed price, a price per room, per item, or based on an hourly rate, depending on the nature of the work. The quotation will specify the basis used.
5.3 The Company reserves the right to revise a quotation if the information provided by the Client was incomplete or inaccurate, or if the scope of the Services changes at the request of the Client.
5.4 Any additional services requested on the day of the visit that were not part of the original quotation may incur extra charges, which will be communicated to the Client before the additional work is carried out where practicable.
6. Payments
6.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services.
6.2 The Company accepts a range of payment methods as communicated to the Client, which may include card payments, bank transfers or other approved methods. Cash payments may be accepted at the Company’s discretion.
6.3 For commercial Clients or account customers, alternative payment terms may be agreed in writing. Where payment is not made by the due date, the Company reserves the right to charge interest on the overdue amount in accordance with applicable UK law and to suspend further Services until payment is received.
6.4 The Client must ensure that adequate funds are available and that any payment details provided are valid. If a payment is declined, recalled or reversed, the Client remains liable for the full amount due and any reasonable costs incurred in recovering payment.
7. Cancellations, Rescheduling and Late Access
7.1 The Client may cancel or reschedule a booking by giving reasonable notice to the Company via an accepted communication method.
7.2 The Company may apply a cancellation or rescheduling fee where insufficient notice is given, or where the Technician attends the Premises and is unable to gain access or commence work due to circumstances within the Client’s control. Details of any applicable charges will be communicated by the Company and may be updated from time to time.
7.3 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to illness, equipment failure, extreme weather, transport disruption or safety concerns at the Premises. In such cases, the Company will seek to offer an alternative appointment at a mutually convenient time.
7.4 If the Client is late to provide access and this causes a delay, the Company may either reduce the time available for the Services, prioritising key areas, or apply additional charges for extended attendance, subject to the Technician’s schedule.
8. Condition of Carpets, Upholstery and Surfaces
8.1 The Client acknowledges that the effectiveness of cleaning and stain removal depends on the age, type and condition of the carpet, upholstery or other surfaces, as well as the nature and age of any stains or soiling.
8.2 The Company will use reasonable care and skill, and appropriate cleaning methods, but cannot guarantee complete stain removal, restoration of colour, or elimination of odours in every case.
8.3 The Technician may carry out a colourfastness or compatibility test before applying cleaning products. If the Technician reasonably believes that cleaning may cause damage or unacceptable alteration to the item, the Technician may decline to proceed with all or part of the Service, and will explain the reasons to the Client.
9. Health, Safety and Waste Regulations
9.1 The Company operates in accordance with applicable UK health and safety regulations and expects Clients to maintain a safe environment at the Premises.
9.2 The Client must inform the Company of any known hazards at the Premises, including loose floor coverings, electrical issues, restricted ventilation, or the presence of hazardous substances.
9.3 The Company will manage and dispose of its own waste arising directly from the provision of the Services in accordance with relevant waste and environmental regulations, including safe disposal of used cleaning solutions and residues, where such disposal is part of the service process.
9.4 The Company is not responsible for the removal or disposal of general household waste, construction debris, biohazardous material or any waste beyond that reasonably generated by the cleaning process. The Client remains responsible for complying with local authority waste rules and ensuring that such waste is managed through appropriate channels.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services. If the Client believes that the Services have not been provided with reasonable care and skill, the Client must notify the Company as soon as reasonably practicable and in any event within a reasonable period after completion of the Services.
10.2 The Company’s liability for loss or damage arising from the Services shall, to the fullest extent permitted by UK law, be limited to the lesser of the cost of re-performing the affected part of the Services or the direct cost of repair or replacement of the damaged item, taking into account age, condition and fair wear and tear.
10.3 The Company shall not be liable for:
a. Normal wear and tear or pre-existing damage, staining or defects in carpets, fabrics or surfaces, whether visible or not at the time of the Services.
b. Damage resulting from failure of the Client to follow aftercare instructions, including insufficient drying times or premature use of cleaned areas.
c. Shrinkage, colour loss or texture change where this is due to the inherent properties of the material or previous cleaning, treatments or installations carried out by third parties.
d. Loss or damage to items that the Technician was not made aware of, that were not reasonably visible, or that were not removed or secured by the Client.
10.4 The Company does not exclude or limit liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.
10.5 The Company will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of goodwill arising out of or in connection with the Services.
11. Complaints and Service Issues
11.1 If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company promptly with details of the issue, ideally supported by photographs where appropriate.
11.2 The Company will investigate complaints in a fair and timely manner and may, at its discretion, arrange a revisit to inspect the work and, where appropriate, attempt to remedy any shortcomings.
11.3 Any claim or complaint relating to alleged damage or unsatisfactory work should be raised within a reasonable time after completion of the Services, to allow the Company an opportunity to investigate while the circumstances remain clear.
12. Insurance
12.1 The Company maintains appropriate insurance cover for its business activities, including public liability insurance, in line with industry practice.
12.2 Details of insurance cover can be made available upon reasonable request by the Client.
13. Privacy and Data Protection
13.1 The Company collects and processes personal information about Clients for the purposes of managing bookings, providing Services, processing payments and handling enquiries.
13.2 The Company will handle personal data in accordance with applicable UK data protection legislation, keeping such information secure and using it only for legitimate business purposes or where required by law.
14. Changes to Terms and Conditions
14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the Company’s operations.
14.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking, unless otherwise agreed in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.
By booking or using the Services of Clapham Carpet Cleaners, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
