Privacy Policy
Clapham Carpet Cleaners Privacy Policy
This Privacy Policy explains how Clapham Carpet Cleaners collects, uses, stores and shares personal data about customers and prospective customers within our service area. We are committed to protecting your privacy and handling your personal data in a transparent, fair and lawful manner in accordance with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.
By using our services, making an enquiry or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Clapham Carpet Cleaners customers and service users in our operating area.
Who We Are and Scope of This Policy
Clapham Carpet Cleaners is a carpet and upholstery cleaning service provider operating within the Clapham area and surrounding neighbourhoods. For the purposes of data protection law, we act as the data controller for the personal data we collect about you in connection with our services.
This Privacy Policy applies to all individuals whose personal data we process in the context of providing carpet cleaning and related services, including private household customers, business customers and individuals who contact us for quotations or information.
Personal Data We Collect
We only collect personal data that is necessary for us to provide and manage our services, operate our business and comply with our legal obligations. The types of personal data we may collect include:
Identification and contact data such as name, address, billing address, property access details, and other contact information you provide to us when you submit an enquiry or make a booking.
Booking and service data such as details of the services you request, dates and times of appointments, information about the areas or items to be cleaned, and any special instructions related to your property or preferences.
Communication data such as information you provide in correspondence with us, including enquiries, complaints, compliments, and notes from conversations about your booking.
Payment and transaction data such as records of services purchased, amounts charged, dates of payment and the payment method used. We do not store full payment card details, as these are processed by our chosen payment processors.
Website and usage data where applicable, such as basic technical information about how you interact with our website or online enquiry forms, including pages visited and the date and time of your visit. We do not seek to identify individuals from this data unless required by law.
How We Collect Your Data
We collect personal data in a variety of ways, including:
Directly from you when you contact us to request information, ask for a quotation, make a booking, confirm or change an appointment, or provide feedback about our services.
Through our website when you complete an online contact or booking form, or when you interact with our online content.
Through third parties where you have given them permission to share your data with service providers, for example property managers or referral partners who arrange cleaning on your behalf.
Lawful Bases for Processing Your Data
We rely on one or more of the following lawful bases under UK GDPR to process your personal data:
Contractual necessity We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotations, arranging and delivering cleaning services, and managing payments.
Legitimate interests We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our business operations, improving our services, responding to queries and complaints, sending non intrusive service updates and maintaining appropriate records.
Legal obligations We process certain personal data to comply with our legal and regulatory obligations, such as maintaining financial records for tax and accounting purposes.
Consent In limited circumstances, we may rely on your consent, for example where you specifically agree to receive certain types of marketing communications from us. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to your enquiries, provide quotations and manage your bookings.
To deliver carpet cleaning and related services at your property and to follow up where needed.
To manage our customer relationship with you, including handling complaints, feedback and service queries.
To process payments and keep proper financial and service records.
To plan and improve our services, service routes and scheduling.
To send you service related messages, for example appointment confirmations or important information about your booking.
To comply with legal obligations and respond to valid requests from authorities where required by law.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes set out in this policy:
Service providers who act as data processors on our behalf, such as IT and cloud storage providers, booking or scheduling systems, invoicing and accounting platforms, and payment processors. These providers are only permitted to process your personal data in accordance with our instructions and are required to protect it.
Professional advisers such as accountants or legal advisers, where necessary for business administration, financial reporting or legal matters.
Authorities and regulators where we are legally obliged to share personal data, or to protect our rights, property or safety, or the rights, property or safety of others.
Any data sharing is carried out in accordance with data protection law, and we take steps to ensure that your personal data is handled securely and only for legitimate purposes.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. We consider the amount, nature and sensitivity of the data, potential risk from unauthorised use or disclosure, the purposes of processing, and legal or regulatory requirements.
Customer and booking records are typically retained for a reasonable period after the end of our relationship with you, to enable us to respond to queries, deal with any disputes and comply with tax and accounting obligations. After the relevant retention periods have expired, personal data is securely deleted or anonymised so that you can no longer be identified.
International Transfers
Where we use service providers or systems that store or access personal data outside the United Kingdom, we take steps to ensure that your data is afforded an equivalent level of protection. This may include relying on adequacy regulations, or putting in place appropriate safeguards recognised by data protection law, such as standard contractual clauses.
Your Data Protection Rights
You have a number of rights in relation to your personal data under UK GDPR. These rights are subject to certain conditions and legal exceptions. Your rights include:
The right of access You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.
The right to rectification You can ask us to correct any inaccurate or incomplete personal data we hold about you.
The right to erasure You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
The right to restriction You can ask us to limit the processing of your personal data in certain situations, for example while we investigate a concern about its accuracy.
The right to data portability In certain circumstances, you can request that we provide your personal data in a structured, commonly used and machine readable format, and that it is transmitted to another controller where this is technically feasible.
The right to object You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including any direct marketing purposes.
The right to withdraw consent Where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of processing before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff awareness and limiting personal data access to those who need it for legitimate business purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will take effect as soon as it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we manage your personal data.
Contacting Us About Privacy
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use to reach Clapham Carpet Cleaners.
